FAQS
I. Product Information & Selection
How to choose the right knife?
How to choose the right knife?
Chef’s Knife: Versatile; ideal for meat, vegetables, herbs.
Santoku: Japanese-style; lightweight and multi-purpose.
Cleaver: For bones and hard ingredients.
Paring/Utility Knife: Precision tasks (peeling, coring).
Knife Set: Handle various cutting and chopping tasks.
Consider usage (home/professional kitchen) and hand size when selecting handle design (Western/Japanese).
What materials are used for the knives?
What materials are used for the knives?
Primarily high-carbon steel (e.g., VG-10, 10Cr15CoMoV, AUS-10), Damascus steel (multi-layer forged), or specialty alloy steel. Some products use nitrogen treatment for rust resistance.
What materials are used for the handle?
What materials are used for the handle?
Common handle materials: G-10 resin, Carbon fiber, solid wood, Micarta, composite resin, etc., balancing grip, and durability.
How do I choose the whetstone for knives?
How do I choose the whetstone for knives?
When choosing a whetstone, consider your knife's steel type and condition.
Start with a lower grit (200-800) for dull blades, medium grit (1000-3000) for regular sharpening, and higher grit (4000-8000) for polishing.
Softer stones are easier for beginners; harder stones last longer but require more skill. Avoid cheap stones because they wear down quickly and cut unevenly.
How to verify a genuine Damascus steel kitchen knife?
How to verify a genuine Damascus steel kitchen knife?
Look at the Pattern
Genuine Damascus steel has a layered, wavy or flowing pattern that runs through the steel, not just on the surface. It’s formed by folding different steels together—not laser-etched or printed.
Check the Cross-Section
If possible, examine the spine or bolster area. Real Damascus often shows pattern continuity at the spine, indicating the steel is layered throughout.
Look for Acid Etching Clues
True Damascus is often acid-etched to highlight the pattern, but if the pattern fades or peels with use, it’s likely fake.
Check the knife spine with a magnifying glass
Some acid-etched Damascus chef's knives reveal their layered structure in the blade when viewed under magnification at the spine. If it's a san-mai (clad steel) blade, the core layer becomes distinctly visible.
II. Usage & Maintenance
What if my knife rusts?
What if my knife rusts?
Minor rust: Gently polish with baking soda paste or rust remover.
Prevention:
- Clean and dry after each use;
- Apply food-grade mineral oil periodically (especially carbon steel knives);
- Avoid prolonged contact with acidic foods (e.g., citrus).
How to maintain handles?
How to maintain handles?
Wood handles: Oil with food-safe mineral oil to prevent cracking.
Synthetic handles: Avoid soaking or sun exposure to prevent warping.
How to sharpen correctly?
How to sharpen correctly?
Honing Rod: Use before/after each use (15°–20° angle).
Whetstone: Progress from coarse to fine grit (maintain consistent angle).
Avoid pull-out knife sharpeners—they may damage steel.
Are the knives dishwasher-safe?
Are the knives dishwasher-safe?
Strongly discouraged!
High heat, detergents, and collisions accelerate corrosion/blade damage.
Proper care: Hand wash, dry immediately, and store ventilated.
Do knives come pre-sharpened?
Do knives come pre-sharpened?
Factory-sharpened and ready to use. Maintain edges regularly with a honing rod (3–5 gentle strokes per side). Professional sharpening recommended every 1–3 months.
III. Purchasing & After-Sales
Return & Warranty Policies
Return & Warranty Policies
Returns: Typically 30 days (unused, original packaging).
- Material/workmanship defects (non-misuse);
- Excludes misuse or normal wear.
What is the warranty period?
What is the warranty period?
A lifetime warranty is provided against manufacturing defects and material flaws. Under normal use and maintenance, we will cover repairs or replacements.
Can I cancel or modify my order?
Can I cancel or modify my order?
If your order has not yet been shipped, you may contact customer service to request cancellation or modification.
Once the order has been dispatched, whether for cancellation or changes, it is recommended to first contact customer service for assistance.
How to identify genuine products?
How to identify genuine products?
Purchase directly from official websites;
Authentic knives feature serial numbers/anti-counterfeit codes and clear brand engravings;
Beware of low-priced third-party sellers.
How do I apply for after-sales service?
How do I apply for after-sales service?
If you discover any product defects, please promptly contact customer service. Provide your order number along with a description of the issue. The team will arrange for a return or send out a replacement as needed.
IV. Shipping & Tracking
How do I track my order?
How do I track my order?
After your order has been shipped, you will receive a tracking number via email/SMS. You can also log into our website and visit the "Track My Order" page to monitor its status.
Do you ship internationally?
Do you ship internationally?
Most products cover major regions (North America, Europe, Asia, the Arab Emirates, etc). Most products offer free shipping thresholds.
Import duties are the customer’s responsibility.
What are the shipping costs?
What are the shipping costs?
Standard shipping is free for the USA and Canada. International shipping fees apply to other regions.
Express services or additional insurance options may incur extra charges.
How long does it take to ship and deliver my order?
How long does it take to ship and deliver my order?
Orders are typically processed and shipped within 1-2 business days.
Delivery times are approximately 7-14 days for standard shipping and 1-5 days for express service in the most countries
Overseas deliveries generally take 10-20 days. For more information, please refer to Shipping Policy
Can I purchase shipping insurance for my package?
Can I purchase shipping insurance for my package?
Yes, we offer enhanced shipping protection (A+ Shipping Protection) that covers loss, damage, or theft. You can choose to add or remove this option when placing your order.
V. Other Common Questions
What if the blade chips/rolls?
What if the blade chips/rolls?
Minor chips: Repairable via professional sharpening; severe damage may require factory assessment (paid repair for some products).
Never cut frozen food, bones, or hard materials.
Do knives require "seasoning"?
Do knives require "seasoning"?
Not necessary. Some carbon steel knives use oil-heating for rust protection, but modern stainless steel knives skip this step.
Is my payment information secure?
Is my payment information secure?
We use industry-leading encryption technology (SSL encryption) to protect your payment information, ensuring your data is not intercepted or leaked during the transaction process.
For your privacy and security, we do not store your full card information directly. All payment data is processed and stored through certified third-party payment platforms that comply with PCI-DSS international security standards.
Why does the blade have "cloud patterns" or spots?
Why does the blade have "cloud patterns" or spots?
Damascus steel’s layered texture is intentional;
Spots may be water/mineral residue—wipe with vinegar solution.
What should I do if I forgot to use my discount code?
What should I do if I forgot to use my discount code?
Please contact customer service promptly and provide your order number along with the discount code. We can refund the difference after you receive your order.
