After-sales Service
30-Day Risk-Free Return Policy
1. Eligibility
1. Eligibility
- This policy applies to all products purchased directly from ARTIDGE through our official website or authorized retailers.
- Products must be in new, unused condition with all original packaging and accessories included.
2. Return Process
2. Return Process
- Customers must initiate the return within 30 days of receiving their order.
- To start a return, customers should contact our customer service team via email at service@artidge.com or through our online support form.
- Provide your order number and a brief description of the reason for the return.
- Once approved, we will provide you with a prepaid shipping label for returning the product.
3. Refund Processing
3. Refund Processing
- Upon receipt and inspection of the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original method of payment.
4. Exceptions
4. Exceptions
- Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.
- Shipping fees are non-refundable unless the return is due to our error.
60-Day Exchange Policy
1. Eligibility
1. Eligibility
- This policy applies to all products purchased directly from ARTIDGE through our official website or authorized retailers.
- Products must be in new, unused condition with all original packaging and accessories included.
2. Exchange Process
2. Exchange Process
- Customers must initiate the exchange within 60 days of receiving their order.
- To start an exchange, customers should contact our customer service team via email at service@artidge.com or through our online support form.
- Provide your order number and specify the desired replacement item.
3. Exchange Processing
3. Exchange Processing
- Upon receipt and inspection of the returned item, we will process your exchange request within 5-7 business days.
- If the replacement item is out of stock, we will notify you and offer alternatives.
4. Exceptions
4. Exceptions
- Custom-made or personalized items are not eligible for exchanges unless they arrive damaged or defective.
- Shipping fees for the initial purchase are non-refundable unless the exchange is due to our error.
Additional Information
1.Customer Support
1.Customer Support
- For any questions or assistance regarding returns or exchanges, please contact our customer service team at service@artidge.com.
- Our customer service hours are Monday to Friday, 9 AM to 5 PM (PST).
2.Damage or Defects
2.Damage or Defects
- If you receive a damaged or defective item, please notify us immediately with photos of the damage. We will expedite the return or exchange process
3.Secure Payment
3.Secure Payment
- We use industry-standard encryption and secure payment gateways to protect your financial information. Your payment details are never stored on our servers.
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