30-Day Risk-Free Return Policy

1. Eligibility:

•This policy applies to all products purchased directly from ARTIDGE through our official website or authorized retailers.
•Products must be in new, unused condition with all original packaging and accessories included.

2. Return Process:

•Customers must initiate the return within 30 days of receiving their order.
•To start a return, customers should contact our customer service team via email at service@artidge.com or through our online support form.
•Provide your order number and a brief description of the reason for the return.
•Once approved, we will provide you with a prepaid shipping label for returning the product.

 

3. Refund Processing:

•Upon receipt and inspection of the returned item, we will process your refund within 5-7 business days.
•Refunds will be issued to the original method of payment.

4. Exceptions:

•Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.
•Shipping fees are non-refundable unless the return is due to our error.

60-Day Exchange Policy

1. Eligibility:

•This policy applies to all products purchased directly from ARTIDGE through our official website or authorized retailers.
•Products must be in new, unused condition with all original packaging and accessories included.

2. Exchange Process:

•Customers must initiate the exchange within 60 days of receiving their order.
•To start an exchange, customers should contact our customer service team via email at service@artidge.com or through our online support form.
•Provide your order number and specify the desired replacement item.
•Once approved, if the exchange is due to our error, we will provide you with a prepaid shipping label for returning the product.

3. Exchange Processing:

•Upon receipt and inspection of the returned item, we will process your exchange request within 5-7 business days.

•If the replacement item is out of stock, we will notify you and offer alternatives.

4. Exceptions:

•Custom-made or personalized items are not eligible for exchanges unless they arrive damaged or defective.
•Shipping fees for the initial purchase are non-refundable unless the exchange is due to our error.

Additional Information

Customer Support:

•For any questions or assistance regarding returns or exchanges, please contact our customer service team at service@artidge.com.
•Our customer service hours are Monday to Friday, 9 AM to 5 PM (PST).

Damage or Defects:

•If you receive a damaged or defective item, please notify us immediately with photos of the damage. We will expedite the return or exchange process